Mobimeo

Mobimeo

Mobimeo

Mobimeo, part of the Deutsche Bahn Group, builds travel apps for commuters and cities. Pommer Design led UX for the relaunch of Streckenagent, the app that alerts commuters to delays on their routes, and designed for Mobimeo’s white-label mobility app.

Mobimeo, part of the Deutsche Bahn Group, builds travel apps for commuters and cities. Pommer Design led UX for the relaunch of Streckenagent, the app that alerts commuters to delays on their routes, and designed for Mobimeo’s white-label mobility app.

Mobimeo, part of the Deutsche Bahn Group, builds travel apps for commuters and cities. Pommer Design led UX for the relaunch of Streckenagent, the app that alerts commuters to delays on their routes, and designed for Mobimeo’s white-label mobility app.

Illustrative interface views: Streckenagent alarms and journey detail, with the multimodal mobility app
Illustrative interface views: Streckenagent alarms and journey detail, with the multimodal mobility app

Year

2021

Client

Mobimeo

Category

Mobility

Duration

6 months
Objective
Objective

Berlin-based Mobimeo, a startup of Deutsche Bahn, was building a whole new version of Streckenagent, the popular German travel app. The new version was to ship with a new interface and features such as connection alarms and other route subscriptions. Mobimeo was also building a white-label mobility app on its own platform, with one goal: the most pleasant, least intrusive travel experience in the industry.

Role
Role

On Streckenagent, Pommer Design was UX lead: user research, user flows, design concepts, information architecture, interface design and asset delivery. On the white-label app, the work covered user flows, design concepts, visual design, research and data analysis, with a focus on the different modes of transport.

Illustrative interface: Streckenagent alarms for a connection and a time frame, with a signal failure on the evening route
Approach
Approach

Commuters check these apps in a few seconds, on the platform or on the stairs. An alarm therefore leads with the line, the problem and what it means for the trip, and one button opens the alternatives. Alarms cover a single connection or a time frame, such as every weekday from 17:00 for an hour. In the mobility app, public transport, car sharing, e-scooters and walking sit side by side with time and price, so the choice takes one look.

Illustrative interface: journey from Werder (Havel) to Berlin-Schöneberg on a map, with live delays and a connection alarm
Outcome
Outcome

The client received the first alpha of the new Streckenagent very well, and existing users move to the new app automatically. The white-label app keeps a steadily growing user base.

Illustrative interface: mobility app with car sharing, bikes and scooters on a Berlin map and a car sharing route to Hackescher Markt

Illustrative views. Client work is confidential.

03

//FAQ

Questions

ANSWERS

01

How does a project start?

With a short discovery phase. We agree on goals, constraints and success criteria and put them in writing first.

02

What kinds of organizations do you work with?

Organizations that run on information: banks and insurers, airlines and rail operators, energy, pharma and software companies. Size matters less than what’s at stake in the decisions the product supports. The common thread is complexity: regulation, several product teams, or expert users with no time to spare. Early-stage companies with a hard problem are welcome too.

03

How do you approach complex digital platforms?

We map the work before we design for it: who decides what, under which business rules, and how the systems depend on each other. That map becomes the frame for every feature and team that follows.

04

How do you keep a large product portfolio consistent?

With a design system that engineering owns as much as design does: shared components, documented decisions and a review process for changes. New teams start from it instead of from scratch, and the portfolio still feels like one product as it grows.

05

How do you measure success?

We test the new product against the old one on the same tasks and compare time, errors and ratings. A project succeeds when the new version wins on all three.

06

What’s different about working with Pommer Design?

Senior people run every project, from the first interview to launch. We measure the product again after release. The work counts as done when the numbers hold in daily use.

03

//FAQ

Questions

ANSWERS

01

How does a project start?

With a short discovery phase. We agree on goals, constraints and success criteria and put them in writing first.

02

What kinds of organizations do you work with?

Organizations that run on information: banks and insurers, airlines and rail operators, energy, pharma and software companies. Size matters less than what’s at stake in the decisions the product supports. The common thread is complexity: regulation, several product teams, or expert users with no time to spare. Early-stage companies with a hard problem are welcome too.

03

How do you approach complex digital platforms?

We map the work before we design for it: who decides what, under which business rules, and how the systems depend on each other. That map becomes the frame for every feature and team that follows.

04

How do you keep a large product portfolio consistent?

With a design system that engineering owns as much as design does: shared components, documented decisions and a review process for changes. New teams start from it instead of from scratch, and the portfolio still feels like one product as it grows.

05

How do you measure success?

We test the new product against the old one on the same tasks and compare time, errors and ratings. A project succeeds when the new version wins on all three.

06

What’s different about working with Pommer Design?

Senior people run every project, from the first interview to launch. We measure the product again after release. The work counts as done when the numbers hold in daily use.

//FAQ

Questions

ANSWERS

How does a project start?

With a short discovery phase. We agree on goals, constraints and success criteria and put them in writing first.

What kinds of organizations do you work with?

Organizations that run on information: banks and insurers, airlines and rail operators, energy, pharma and software companies. Size matters less than what’s at stake in the decisions the product supports. The common thread is complexity: regulation, several product teams, or expert users with no time to spare. Early-stage companies with a hard problem are welcome too.

How do you approach complex digital platforms?

We map the work before we design for it: who decides what, under which business rules, and how the systems depend on each other. That map becomes the frame for every feature and team that follows.

How do you keep a large product portfolio consistent?

With a design system that engineering owns as much as design does: shared components, documented decisions and a review process for changes. New teams start from it instead of from scratch, and the portfolio still feels like one product as it grows.

How do you measure success?

We test the new product against the old one on the same tasks and compare time, errors and ratings. A project succeeds when the new version wins on all three.

What’s different about working with Pommer Design?

Senior people run every project, from the first interview to launch. We measure the product again after release. The work counts as done when the numbers hold in daily use.

03

//FAQ

Questions

ANSWERS

01

How does a project start?

With a short discovery phase. We agree on goals, constraints and success criteria and put them in writing first.

02

What kinds of organizations do you work with?

Organizations that run on information: banks and insurers, airlines and rail operators, energy, pharma and software companies. Size matters less than what’s at stake in the decisions the product supports. The common thread is complexity: regulation, several product teams, or expert users with no time to spare. Early-stage companies with a hard problem are welcome too.

03

How do you approach complex digital platforms?

We map the work before we design for it: who decides what, under which business rules, and how the systems depend on each other. That map becomes the frame for every feature and team that follows.

04

How do you keep a large product portfolio consistent?

With a design system that engineering owns as much as design does: shared components, documented decisions and a review process for changes. New teams start from it instead of from scratch, and the portfolio still feels like one product as it grows.

05

How do you measure success?

We test the new product against the old one on the same tasks and compare time, errors and ratings. A project succeeds when the new version wins on all three.

06

What’s different about working with Pommer Design?

Senior people run every project, from the first interview to launch. We measure the product again after release. The work counts as done when the numbers hold in daily use.

Project inquiries

Frankfurt and London. Operating worldwide

Interaction design since 2010

Interaction design for enterprise platforms and operational tools. Tell us about your project.

Project inquiries

Frankfurt and London. Operating worldwide

Interaction design since 2010

Interaction design for enterprise platforms and operational tools. Tell us about your project.

Project inquiries

Interaction design for enterprise platforms and operational tools. Tell us about your project.

Project inquiries

Frankfurt and London. Operating worldwide

Interaction design since 2010

Interaction design for enterprise platforms and operational tools. Tell us about your project.