SCHUFA
SCHUFA
SCHUFA
SCHUFA is Germany’s largest credit bureau. Pommer Design led UX for the relaunch of its Fraud Pool, the tool fraud managers and bank staff use to record fraud cases and review hits, and designed the interface of SCHUFA’s first consumer app.
SCHUFA is Germany’s largest credit bureau. Pommer Design led UX for the relaunch of its Fraud Pool, the tool fraud managers and bank staff use to record fraud cases and review hits, and designed the interface of SCHUFA’s first consumer app.
SCHUFA is Germany’s largest credit bureau. Pommer Design led UX for the relaunch of its Fraud Pool, the tool fraud managers and bank staff use to record fraud cases and review hits, and designed the interface of SCHUFA’s first consumer app.
Year
2022
Client
SCHUFA
Category
Fintech
Duration
6 months
Objective
Objective
SCHUFA decided to redesign and relaunch the Fraud Pool, its B2B tool for fraud managers and bank clerks. The goal: one platform that works for institutions in Germany and abroad. At the same time, SCHUFA was building its first consumer app, to make personal credit information transparent and easier to understand.
Role
Role
Pommer Design led UX on both products: user flows, design concepts, information architecture and visual design, plus parts of the research. The work ran across several agile teams and included MVPs for institutional clients and targeted usability testing.
Approach
Approach
Fraud managers start their day with what changed. So the dashboard opens on new hits since the last login, the request volume and open drafts. Recording a case follows six fixed steps, from reference to publication, and every step saves a draft. Each hit opens with the search that triggered it and the cases it matched. The consumer app leads with one plain rating and the entries behind it, and explains which factors affect the score.
Outcome
Outcome
Version 1 of the new Fraud Pool launched with its dashboard and held up in live user tests and the iterations that followed. Pommer Design also delivered MVPs for institutional clients and the interface of SCHUFA’s first consumer app.
Illustrative views. Client work is confidential. We show the real work under NDA, on request.
More work More work
03
//FAQ
Questions
ANSWERS
01
How does a project start?
With a short discovery phase. We agree on goals, constraints and success criteria and put them in writing first.
02
What kinds of organizations do you work with?
Organizations that run on information: banks and insurers, airlines and rail operators, energy, pharma and software companies. Size matters less than the ambition for the product. The common thread is complexity: dense data, several product teams, or expert users with no time to spare. Early-stage companies with a hard problem are welcome too.
03
How do you approach complex digital platforms?
We map the work before we design for it: who decides what, under which business rules, and how the systems depend on each other. That map becomes the frame for every feature and team that follows.
04
How do you keep a large product portfolio consistent?
With a design system that engineering owns as much as design does: shared components, documented decisions and a review process for changes. New teams start from it instead of from scratch, and the portfolio still feels like one product as it grows.
05
How do you measure success?
We test the new product against the old one on the same tasks and compare time, errors and ratings. A project succeeds when the new version wins on all three. After release we measure again, and the work counts as done when the numbers hold in daily use.
06
Who will work on our project?
Programs of six to twelve months run with a core team led by Moritz Pommer, the founder. Specialists in research, interface design and engineering join larger programs.
07
Can we see the real work?
Yes. The views on this site are illustrative, because client work is confidential. In a call under NDA, we walk you through the real projects.
08
Do you work in German?
Yes. Interviews, workshops and documents run in German or English, whichever your teams work in.
09
Which accessibility standard do you design to?
WCAG 2.2 AA, by default. We design and test against it, so accessibility is part of the specs engineering builds from.
03
//FAQ
Questions
ANSWERS
01
How does a project start?
With a short discovery phase. We agree on goals, constraints and success criteria and put them in writing first.
02
What kinds of organizations do you work with?
Organizations that run on information: banks and insurers, airlines and rail operators, energy, pharma and software companies. Size matters less than the ambition for the product. The common thread is complexity: dense data, several product teams, or expert users with no time to spare. Early-stage companies with a hard problem are welcome too.
03
How do you approach complex digital platforms?
We map the work before we design for it: who decides what, under which business rules, and how the systems depend on each other. That map becomes the frame for every feature and team that follows.
04
How do you keep a large product portfolio consistent?
With a design system that engineering owns as much as design does: shared components, documented decisions and a review process for changes. New teams start from it instead of from scratch, and the portfolio still feels like one product as it grows.
05
How do you measure success?
We test the new product against the old one on the same tasks and compare time, errors and ratings. A project succeeds when the new version wins on all three. After release we measure again, and the work counts as done when the numbers hold in daily use.
06
Who will work on our project?
Programs of six to twelve months run with a core team led by Moritz Pommer, the founder. Specialists in research, interface design and engineering join larger programs.
07
Can we see the real work?
Yes. The views on this site are illustrative, because client work is confidential. In a call under NDA, we walk you through the real projects.
08
Do you work in German?
Yes. Interviews, workshops and documents run in German or English, whichever your teams work in.
09
Which accessibility standard do you design to?
WCAG 2.2 AA, by default. We design and test against it, so accessibility is part of the specs engineering builds from.
//FAQ
Questions
ANSWERS
How does a project start?
With a short discovery phase. We agree on goals, constraints and success criteria and put them in writing first.
What kinds of organizations do you work with?
Organizations that run on information: banks and insurers, airlines and rail operators, energy, pharma and software companies. Size matters less than the ambition for the product. The common thread is complexity: dense data, several product teams, or expert users with no time to spare. Early-stage companies with a hard problem are welcome too.
How do you approach complex digital platforms?
We map the work before we design for it: who decides what, under which business rules, and how the systems depend on each other. That map becomes the frame for every feature and team that follows.
How do you keep a large product portfolio consistent?
With a design system that engineering owns as much as design does: shared components, documented decisions and a review process for changes. New teams start from it instead of from scratch, and the portfolio still feels like one product as it grows.
How do you measure success?
We test the new product against the old one on the same tasks and compare time, errors and ratings. A project succeeds when the new version wins on all three. After release we measure again, and the work counts as done when the numbers hold in daily use.
Who will work on our project?
Programs of six to twelve months run with a core team led by Moritz Pommer, the founder. Specialists in research, interface design and engineering join larger programs.
Can we see the real work?
Yes. The views on this site are illustrative, because client work is confidential. In a call under NDA, we walk you through the real projects.
Do you work in German?
Yes. Interviews, workshops and documents run in German or English, whichever your teams work in.
Which accessibility standard do you design to?
WCAG 2.2 AA, by default. We design and test against it, so accessibility is part of the specs engineering builds from.
03
//FAQ
Questions
ANSWERS
01
How does a project start?
With a short discovery phase. We agree on goals, constraints and success criteria and put them in writing first.
02
What kinds of organizations do you work with?
Organizations that run on information: banks and insurers, airlines and rail operators, energy, pharma and software companies. Size matters less than the ambition for the product. The common thread is complexity: dense data, several product teams, or expert users with no time to spare. Early-stage companies with a hard problem are welcome too.
03
How do you approach complex digital platforms?
We map the work before we design for it: who decides what, under which business rules, and how the systems depend on each other. That map becomes the frame for every feature and team that follows.
04
How do you keep a large product portfolio consistent?
With a design system that engineering owns as much as design does: shared components, documented decisions and a review process for changes. New teams start from it instead of from scratch, and the portfolio still feels like one product as it grows.
05
How do you measure success?
We test the new product against the old one on the same tasks and compare time, errors and ratings. A project succeeds when the new version wins on all three. After release we measure again, and the work counts as done when the numbers hold in daily use.
06
Who will work on our project?
Programs of six to twelve months run with a core team led by Moritz Pommer, the founder. Specialists in research, interface design and engineering join larger programs.
07
Can we see the real work?
Yes. The views on this site are illustrative, because client work is confidential. In a call under NDA, we walk you through the real projects.
08
Do you work in German?
Yes. Interviews, workshops and documents run in German or English, whichever your teams work in.
09
Which accessibility standard do you design to?
WCAG 2.2 AA, by default. We design and test against it, so accessibility is part of the specs engineering builds from.
Project inquiries
Frankfurt and London. Operating worldwide
Interaction design for mission-critical software
Product and interaction design for enterprise platforms and apps. Tell us about your project.