Year
2022
Client
SCHUFA
Category
Credit scoring
Duration
6 months
SCHUFA decided to redesign and relaunch the Fraud Pool, its B2B tool for fraud managers and bank clerks. The goal: one platform that works for institutions in Germany and abroad. At the same time, SCHUFA was building its first consumer app, to make personal credit information transparent and easier to understand.
Pommer Design led UX on both products: user flows, design concepts, information architecture and visual design, plus parts of the research. The work ran across several agile teams and included MVPs for institutional clients and targeted usability testing.
Fraud managers start their day with what changed. So the dashboard opens on new hits since the last login, the request volume and open drafts. Recording a case follows six fixed steps, from reference to publication, and every step saves a draft. Each hit opens with the search that triggered it and the cases it matched. The consumer app leads with one plain rating and the entries behind it, and explains which factors affect the score.
Version 1 of the new Fraud Pool launched with its dashboard and held up in live user tests and the iterations that followed. Pommer Design also delivered MVPs for institutional clients and the interface of SCHUFA’s first consumer app.
Illustrative views. Client work is confidential.
